The Many Problems Attached to Online Shopping

Bianca Rodriguez
4 min readApr 20, 2021
The many problems attached to online shopping
Image by Ilderson Casu from Pixabay

Online shopping - The glorious invention which lets you shop your heart out from the comfort of your house. No more waiting in ques to make it to the cash counter or dealing with an over-enthusiastic salesperson. It has undoubtedly eased the shopping experience for customers providing extensive comfort and convenience. The e-commerce boom has certainly changed the way we shop for the better.

However, like everything else, the world of online shopping is not all roses. Despite all the efforts of e-commerce companies to alleviate them, there are a few problems that customers still have to face while shopping online. Listed are below are some of the prominent predicaments;

Quality Issues

Customers habitually complain about substandard qualities and are not satisfied by the products delivered to them. They claim that the quality showed in the picture during online shopping was not delivered and are disappointed. The biggest problem while buying things online is that you have no guarantee of a product’s quality. Reviews are not always reliable, and all the research cannot assure you of a product’s quality.

Digital Payment Failures

Whether a customer is paying by credit/debit card, net banking, or one of the several digital wallets that exist today, the failure of digital payments always looms overhead while making online transactions. A faltering internet connection or a technical glitch often results in the payable amount being debited from a customer’s account without being credited to the selling party. But this situation is steadily improving as the sector is focusing more on cashless transactions, and customers are getting more informed about making payments online.

Additional Charges

Additional shipping charges are a major turn-off. Customers often hesitate to hit the checkout button when they see additional shipping costs and cancel their order even before placing it.

Delivery and Logistics

This is a prevailing complication in online shopping activity. Orders are often delayed or sometimes not delivered at all. Another problem encircling delivery is that products are often damaged or worn off in the shipping procedure, increasing to low-quality products.

Unclear Return and Guarantee Policies

Since you have no idea of the product’s quality until you hold it in your hands, returning things bought online is quite common. Unless you’re buying from one of the established e-commerce companies, it’s essential to go through the return policy while purchasing. But most sites have vague return policies that can leave you with a low-quality product and no way to return it. The same applies to guarantees, as most sites do not clearly mention the policy for a product and then refuse to carry out replacements if you receive a damaged product.

Online Scams

A prevailing concern is the consistent frauds and scams encircling the online shopping industry. Vendors often acquire all credit details of their customers and do not deliver the products. This results in major losses and detriments suffered by the clients.

Lack of Security

Cybersecurity, or more precisely the lack of it, is a major problem on the internet today. E-commerce sites record essential customer data like name, phone number, address, and bank details. If these sites don’t implement stringent cybersecurity measures, your data is at risk of falling into the wrong hands, which can then wreak havoc on your bank account. Most prominent players in online shopping certainly have the best-in-class security measures to protect their customers’ details. Still, the same can’t be said about the countless smaller sites that may not have the expertise to do so.

Newness is an emerging e-commerce luxury fashion brand that re-assuring its customers that all online ventures are not equipped with fraud, scams, or predicaments that encompass the E-commerce venture. Newness provides exceptional comfort and ease to it’s customers through their online shopping experience. The Company operates in Bahrain, Bangladesh, Saudi Arabia, and the United Arab Emirates digital marketplace globally, connecting brands, retailers, and consumers. The phenomenal brand consists of three components; applications, services, and data. The Company’s data science capability automates decision-making by applying machine learning to guide merchandising, targeting, curation, and feedback. The Company also offers supply chain capabilities to its platform partners, from content creation to its global fulfillment network, which integrates delivery partners from around the world in a single interface. The Company’s platform is accessible through its Website (, iPhone Operating System (iOS), and Android applications.

Founded by Neaj Morshed, Newness comprises top-tier brands and boutiques all in one place. They also have their labels and exclusives. Newness believes in luxury fashion and comfort. Its mission is to become the leading global platform for online shopping by providing exceptional customer service and top-grade products. From established powerhouse designers to emerging brands and boutiques, they only partner with the best to ensure comfort, ease, style, and luxury.

The rip-roaring brand has become the go-to place of many customers as they provide a high stratum of comfort and convenience, which is absent in many online ventures today. They have an excellent delivery service which is fast and efficient. Additionally, Newness believes in satisfactory customer service, thereby has constructive return and exchange policies.



Bianca Rodriguez

Bianca Leon Rodriguez is a freelance writer and author. A self-confessed foodie, her mission is to help new and aspiring bloggers. You can follow her on Twitter